What we do

At Myant, we are creating the world’s first expressive and continuous digital presence platform, enabled by integrating technology directly into clothing and augmented by other devices, wearables, and IOT. We see the evolution of society where every member gets to participate from anywhere and anytime through a whole-body experience, mostly in a passive or ambient manner to foster ubiquitous accessibility. Humans have a fundamental desire and need to be connected to our environment, family, community, and technology. This level of connection will create a paradigm shift in the way we deal with each other, especially from afar, allowing for more meaningful relationships, and more in-depth representation of ourselves.

The need for this type of connection is not new. There are many companies working on ways to connect humans in singularity with technology, however most of these technologies are based on devices that are often used in episodical ways hence, leading to poor adoption or reliability. In general, innovation and technology have delivered significant benefits for many members of society. However, there are those who are left behind, namely the very young, the marginalized, the old and the sick. The challenge of inclusion for those left behind requires us to move beyond device focused strategies, towards an interface that we use naturally, every day. We believe that textile is that primary interface, used in clothing, coverings, carpeting and more, we wear and are surrounded by textiles universally, always.

Such an interface could fuse data with other devices that we use periodically and data with other IoTs in the environment. People could then leverage their physical presence over their digital presence to communicate and share personal wellbeing. This could unlock healthcare that is proactive and preventative, social connectedness that is more profound, enable care distribution models to be seamless and on demand, better fitness insights, safer working environments and more.

The vision for SKIIN -our first consumer-facing brand- is to enhance human ability through connected clothing and textiles. Skiin is in beta-phase market launch and has been recently granted Health Canada medical device license and submitted to FDA for regulatory approval in the US market. The sensors and actuators embedded within our apparel create your Digital Identity, which will be consumed by those who matter to you - your family members, physicians, trainers, other IoT devices - without you consciously having to think about it. The line between the digital and physical world is becoming increasingly blurry and we believe textile is the next medium to bridge that gap.

We are a multi-disciplinary technology team solving big challenges at the intersection of electronics, deep tech., software, design, advanced manufacturing, and data science.

What we offer at Myant:

Employee stock options

Paid Sick Days and Floating Days

Group Health Insurance Plan

RRSP matching Plan

Corporate Events

Exposure working in one of the most innovative and forward-thinking tech companies.

Myant is a diversified, equal opportunity employer. People with a disability or a special accommodation request may send an email to [email protected].

Customer Support Specialist

Manila, Philippines

Full Time

Experienced

About Us:

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative. Powered by extensive, multidisciplinary R&D, Myant combines expertise in textile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform’s capabilities, addressing cardiovascular health, stress management, sleep optimization, and more.

With global ambitions, Myant is building a worldwide presence, collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness.

By combining cutting-edge biometric sensing, AI-powered insights, and evidence-based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives.

Key Responsibilities:

Handle inbound (calls and emails) customer complaints and ensure that queries and issues are answered and resolved promptly through all dedicated channels
Track and maintain customer interactions, transactions, comments, and complaints
Highlight customer issues that require escalation
Work in cross-functional teams to provide feedback and help improve customer experience
Demonstrate a passion for service and always deliver a remarkable customer experience
Embody positivity and a solution-oriented approach towards customers
Achieve customer experience KPIs – SLAs, CSAT etc.

Qualifications:

At least 1 year of experience as a Customer Experience Specialist [Online]
Experience using help desk solutions such as Zendesk
Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
Excellent oral and written communication skills in English
Demonstrates experience with CRM systems
Goal-oriented team player who works well independently and in team environments to solve problems
Excellent attitude towards clients, customers, and most importantly peers
Bachelor’s degree in marketing (preferable)

Technical Requirements:

Computer:

Operating System: Windows 10 or macOS 11 and above
Processor: Intel i5 (10th Gen or above) or equivalent AMD processor
RAM: Minimum 8 GB
Webcam and microphone (internal or external) in good working condition

Internet

Primary Connection: Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload
Backup Connection: Secondary internet source (such as mobile hotspot, backup broadband, or alternative ISP) must be available at all times in case of primary internet failure.
Note: Public Wi-Fi and mobile hotspots (as primary) are not acceptable

Why Join Myant?

Join a mission-driven company redefining proactive healthcare through textile computing and connected platforms.
Be part of a high-impact business unit focused on solving one of Canada’s most urgent health challenges—cardiometabolic disease.
Collaborate with leading clinicians, technologists, and innovators.
Shape patient journeys and care models with real-world, life-changing impact.

What We Offer:

A unique opportunity to shape the future of connected healthcare.
Competitive salary and comprehensive benefits.
A collaborative, fast-paced environment where innovation and impact go hand-in-hand.
Opportunities for professional growth in a mission-driven company poised for global expansion.
Exposure working in one of the most innovative and forward-thinking tech company

Join us, and help build a healthier, more connected future.

Myant is a diversified, equal opportunity employer. People with a disability or a special accommodation request may send an email to [email protected].

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