What we do

At Myant, we are creating the world’s first expressive and continuous digital presence platform, enabled by integrating technology directly into clothing and augmented by other devices, wearables, and IOT. We see the evolution of society where every member gets to participate from anywhere and anytime through a whole-body experience, mostly in a passive or ambient manner to foster ubiquitous accessibility. Humans have a fundamental desire and need to be connected to our environment, family, community, and technology. This level of connection will create a paradigm shift in the way we deal with each other, especially from afar, allowing for more meaningful relationships, and more in-depth representation of ourselves.

The need for this type of connection is not new. There are many companies working on ways to connect humans in singularity with technology, however most of these technologies are based on devices that are often used in episodical ways hence, leading to poor adoption or reliability. In general, innovation and technology have delivered significant benefits for many members of society. However, there are those who are left behind, namely the very young, the marginalized, the old and the sick. The challenge of inclusion for those left behind requires us to move beyond device focused strategies, towards an interface that we use naturally, every day. We believe that textile is that primary interface, used in clothing, coverings, carpeting and more, we wear and are surrounded by textiles universally, always.

Such an interface could fuse data with other devices that we use periodically and data with other IoTs in the environment. People could then leverage their physical presence over their digital presence to communicate and share personal wellbeing. This could unlock healthcare that is proactive and preventative, social connectedness that is more profound, enable care distribution models to be seamless and on demand, better fitness insights, safer working environments and more.

The vision for SKIIN -our first consumer-facing brand- is to enhance human ability through connected clothing and textiles. Skiin is in beta-phase market launch and has been recently granted Health Canada medical device license and submitted to FDA for regulatory approval in the US market. The sensors and actuators embedded within our apparel create your Digital Identity, which will be consumed by those who matter to you - your family members, physicians, trainers, other IoT devices - without you consciously having to think about it. The line between the digital and physical world is becoming increasingly blurry and we believe textile is the next medium to bridge that gap.

We are a multi-disciplinary technology team solving big challenges at the intersection of electronics, deep tech., software, design, advanced manufacturing, and data science.

What we offer at Myant:

Employee stock options

Paid Sick Days and Floating Days

Group Health Insurance Plan

RRSP matching Plan

Corporate Events

Exposure working in one of the most innovative and forward-thinking tech companies.

Myant is a diversified, equal opportunity employer. People with a disability or a special accommodation request may send an email to [email protected].

Customer Support Specialist - DACH (Remote)

Remote

Full Time

Entry Level

Über Myant Health

Myant Health definiert Remote Patient Monitoring neu – mit SKIIN, einem innovativen tragbaren System, das EKG- und Vitalzeichenüberwachung nahtlos in textilbasierte Kleidungsstücke integriert. Als Teil von Myant Inc. bringen wir textile Computertechnologie in den Alltag, ermöglichen frühzeitige Erkennung von Gesundheitsrisiken, kontinuierliche Betreuung und stärkere Patient-Arzt-Verbindungen. Mit MDR- und FDA-Zertifizierungen (in Arbeit oder bereits erreicht) befindet sich SKIIN in einer entscheidenden Phase des internationalen Rollouts in Nordamerika und Europa.

Über die Rolle

Wir suchen eine deutschsprachige Support-Person (m/w/d) mit Schwerpunkt Patientenbetreuung. Sie sind erster Ansprechpartner für Patienten in der DACH-Region, die SKIIN im häuslichen Umfeld nutzen. Ihre Aufgabe ist es, Fragen zu beantworten, technische Unterstützung zu leisten und sicherzustellen, dass Patienten SKIIN korrekt und mit Vertrauen anwenden können.

Aufgaben

Telefonische Unterstützung bei Installation, Handhabung und Nutzung von SKIIN
Entgegennahme, Bearbeitung und Lösung von Patientenanfragen via E-Mail und Telefon.
Einfache, klare und empathische Erklärung technischer Schritte für Patienten ohne Fachwissen.
Dokumentation aller Anfragen und Lösungen gemäß internen Qualitätsanforderungen.
Eskalation von technischen Problemen an das Operations- oder Technikteam, wo erforderlich.
Sammlung und Weitergabe von Patientenfeedback zur kontinuierlichen Verbesserung des Nutzererlebnisses.
Erreichen und Übertreffen relevanter Service-KPIs (z. B. Antwortzeiten, Lösungsquote, CSAT).

Qualifikationen

Fließende Deutschkenntnisse in Wort und Schrift (C2-Niveau) sowie sehr gute Englischkenntnisse.
Verständnis von Schweizerdeutsch ist ein Vorteil, aber keine zwingende Voraussetzung.
Mindestens 1–2 Jahre Erfahrung im Customer Support in der DACH Region, vorzugsweise mit Patienten oder Konsumenten in einem technischen oder gesundheitlichen Umfeld.
Erfahrung mit Helpdesk-Tools (z. B. Zendesk).
Technische Affinität (Smartphones, Apps, Wearables) und Fähigkeit, komplexe Schritte einfach zu erklären.
Hohe Empathie, Geduld und Serviceorientierung im Umgang mit Patienten.
Zuverlässige, strukturierte Arbeitsweise und Selbstorganisation im Remote-Setup.

Was wir bieten

Die Möglichkeit, die Patientenerfahrung mit einer innovativen MedTech-Lösung aktiv zu gestalten.
Ein internationales, dynamisches Team mit klarer Mission im Bereich digitale Gesundheit.
Remote-Arbeitsumfeld mit enger Anbindung an das Schweizer Operations-Team.
Wettbewerbsfähige Vergütung.
Persönliche und berufliche Weiterentwicklung im Bereich Patienten-Support & Medizintechnik.

About Myant:

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers—creating a world where quality healthcare is more accessible, personalized, and preventative.

Powered by extensive, multidisciplinary R&D, Myant combines expertise in textile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform’s capabilities, addressing cardiovascular health, stress management, sleep optimization, and more.

With global ambitions, Myant is building a worldwide presence—collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness.

By combining cutting-edge biometric sensing, AI-powered insights, and evidence-based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives.

Responsibilities:

Address and resolve inbound customer complaints across all dedicated channels promptly and effectively.
Maintain detailed records of customer interactions, transactions, feedback, and complaints.
Escalate critical customer issues as needed.
Collaborate with cross-functional teams to provide feedback and enhance the overall customer experience.
Consistently deliver exceptional service and create a remarkable experience for customers.
Approach customer interactions with positivity and a solution-focused mindset.
Meet customer experience KPIs, including SLAs and CSAT scores.

Requirements for Success:

Proficiency in German is mandatory; German Level C.
Minimum of 1 year of experience as a Customer Experience Specialist (online).
Proficiency with help desk platforms like Zendesk.
Reliable and responsible with excellent organizational and time-management skills, plus a proactive attitude.
Strong written and verbal communication skills in English.
Experience using CRM systems.
Goal-oriented team player who excels in both independent and collaborative problem-solving.
Exceptional attitude towards customers, peers, and clients.
Bachelor’s degree in Marketing (preferred).

** Ideal candidate will be based out of Serbia and will be remote

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