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Customer Experience Manager

About us:

At Myant, we are creating the world’s first textile computing platform, integrating technology directly into the only thing we’ve been wearing our entire life – clothing. SKIIN is our first consumer facing brand, and SKIIN’s vision is to enhance human ability through connected clothing - think Ironman’s suit, but comfortable. The sensors and actuators embedded within our apparel create your Digital Identity, which will be consumed by those who matter to you - your family members, doctors, coaches, other IoT devices - without you consciously having to think about it. Imagine a world where you walk into your house and the temperature automatically adjusts to your optimal body temperature, the lights adjust to your mood, or your doctor is aware of the onset of a disease before you even visit. The line between the digital and physical world is becoming increasingly blurry, and we believe textile is the next medium to bridge that gap.

 

We’re looking for people who believe in our mission to make wearable technology truly ubiquitous and convenient, so that everyone can benefit from it. We are a cross-functional team solving big challenges at the intersection of fashion, electronics, software, and data science.


 

You:

You’re excited at the prospect of being the outward facing voice of the company to customers worldwide. You’re excited at the prospect of working on a new brand and cementing it as leader in the wearable technology space. Lastly, you enjoy being part of small teams that make a big impact and that’s the reason being at a startup is the right place for you.



 

The Position:

Champion the customer journey for SKIIN products, from before purchase, through the entire lifecycle.

Lead our team of customer success advocates to provide world class service through every touch point we have with customers.

Design, develop, and implement our customer success processes from scratch.

Define and track metrics of success for the Customer Success Team.

Ensure customer feedback is clearly captured and conveyed internally to enable on-going improvements

Work closely with the product, design, and engineering teams to complete the feedback loop from customers.

Contribute to team efforts to optimize the customer lifecycle and design interventions for critical points along the journey


 

Qualifications:

You know the ins-and-outs of one or more ticket support systems

You have experience managing a team of support professionals. You also have experience hiring, interviewing and building out a strong team.

You are able to balance competing priorities and set clear goals for the team.

You’re good at synthesizing a huge quantity of customer feedback into actionable items and advocating for those internally.

You have a vision for a great support experience and a commitment to consistently delivering it.

You enjoy working independently with little supervision.

Preferred experience working in a startup


 

Myant. is a growth company that looks for team members to grow with it

 

Type: Permanent, full-time position

Location: Toronto, ON

 

Keep in mind that Myant is a brand new company and everybody does a little bit of everything.

As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. We need awesome, hard-working people now that understand the ethos behind a start-up and are willing and excited to be a part of everything that goes along with it.

 

www.myant.ca

www.SKIIN.com

 

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

Thank-you for your interest in Myant!

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